At velmit.shop, we are committed to providing our customers with high-quality tents and sleeping bags. If you are not satisfied with your purchase, we are happy to assist you. Here is our return and refund policy:
- Return Conditions
You can request a return within 30 days of receiving the item.
Returned items must be unused, unwashed, and in their original packaging, including all accompanying tags and accessories.
- Requesting a Return
If you wish to return an item, please contact our customer service team via email, providing your order number and the reason for the return.
Customer service will provide you with a Return Authorization (RMA) and a return address.
Address: 53231 BEAR RUN UNIT 1, FORT HOOD, TX 76544
- Return Shipping Costs
For returns due to product quality issues, incorrect shipment, or damage, we will cover the return shipping costs.
For returns due to personal reasons (such as dislike, incorrect size, etc.), you will be responsible for the return shipping costs.
- Refund Processing
Once we receive the returned goods and confirm they meet the return conditions, we will process the refund as soon as possible.
The refund will be processed through the original payment method. Please note that the refund arrival time may vary depending on the bank’s processing speed, generally within 3-7 business days.
We reserve the right to modify our return policy; any changes will be posted on the website.
For more information, please feel free to contact us; we will be happy to answer any questions you may have.
